Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zameora.com@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zameora.com@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zameora.com@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zameora.com@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zameora.com@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zameora.com@gmail.com.

Return & Refund Policy

Thank you for shopping with us. Please read our Return and Refund Policy carefully before making a purchase. Because we deal in high-quality products, we maintain a very strict policy to prevent fraudulent claims.

By purchasing from our store, you automatically agree to the terms and conditions outlined below.

1. Mandatory Requirements for Claims (No Exceptions)

To qualify for a return, replacement, or refund, you must provide the following verification within 48 hours of receiving your parcel:

  • Continuous Unboxing Video: You must provide a single, unedited, uncut video of the parcel being opened. The video must clearly show the shipping label, the sealed packaging, and the actual opening of the box/flyer to reveal the condition of the product inside.

  • Before & After Proof (For Performance Claims): If you are claiming issues related to product effectiveness or results, you must provide clear, high-resolution Before and After photos/videos with timestamps.

  • Proof of Purchase: A valid order number, receipt, or invoice.

⚠️ Strict Warning: Any video that is edited, cut, paused, or recorded after the parcel has already been opened will not be accepted. No video/proof means no refund and no return.

2. Eligible Conditions for Return or Replacement

We only accept returns or offer replacements under the following strict conditions:

  • The product delivered is physically damaged during transit.

  • The wrong product or variant was shipped by our team.

  • The product is completely defective or unusable upon arrival.

The item must be unused, unopened, in its original packaging, and in the exact same condition that you received it.

3. Non-Returnable Items

We cannot accept returns or offer refunds for:

  • Products that have been used, opened, or have broken safety seals.

  • Claims made after 24 hours of delivery.

  • Change of mind or personal dislike of the product's texture, scent, or color after opening.

4. The Review & Refund Process

  1. Submit Your Claim: Email our customer support or message us on WhatsApp with your Order ID, the Unboxing Video, and Before/After proof (if applicable).

  2. Inspection: Our quality control team will thoroughly inspect the video and media provided to check for any signs of tampering.

  3. Approval/Rejection: Once inspected, we will notify you if your claim is approved or rejected.

  4. Refund Delivery: If approved, a replacement will be shipped, or a refund will be processed to your original payment method (or Bank Transfer/Easypaisa for Cash on Delivery orders) within 7-10 working days.

5. Shipping Costs

  • If the return is due to our mistake (wrong/damaged item), we will bear the shipping cost.

  • For any other approved return requests, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

Contact Us

If you have any questions or need to submit a clamim with your video proof, please contact our support team immediately at zameora.com@gmail.com.